Canon has been sued by a customer for USD 5 million for not allowing scanning in all-in-one printers after they run out of ink. While filing a class-action lawsuit against Canon, David Leacraft alleged that the company, which is famous for making camera equipment and printers, was engaged in deceptive marketing. Leacraft sued the company after discovering that the ‘all-in-one’ printer machine (Pixma MG2522) that he purchased would stop functioning as a scanner once it runs out of ink. This was the problem even when ink cartridges are low and not completely empty. Moreover, certain printer machines would stop scanning when their ink cartridges are empty.
It is obvious that ink is not required for faxing or scanning documents. In his complaint, Leacraft stressed that these features should function no matter what is the status of ink in cartridges. There are 100 class members involved in the lawsuit and have demanded at least USD 5 Million in awards. The lawsuit also alleged unjust enrichment. It states that the company has disabled these functions in printers to increase its profit. Canon would be making profit by selling more and more replacement ink cartridges. There are other allegations against the company with one saying that Canon breached its express warranties and even failed to disclose material information.
As opposed to the normal printers, Canon sells these 3-in-1 and 4-in-1 multifunction devices for performing multiple functions. But the reality is that these machines do not scan or fax when they have low or empty ink cartridges. It also said that claims made by the company are completely false and baseless. This is because the company is not warning customers about the necessity of ink in order to scan or fax documents. “Canon has designed these printers in a way that they will function only if there is ink. This tactic helps them sell more and more ink from which the company makes a considerable amount of profit,” the lawsuit said.