Although WhatsApp has decided to defer the new policy, it recently issued a clarification amid intense criticism. It said that individual chats on the platform will not be affected because of the policy. The company termed reports as rumors and assured that chats will be 100 percent secure. The app said that it is committed to protecting the privacy of users. It said that neither WhatsApp nor Facebook can access the messages sent and received by users. Also, they cannot listen to the calls. It added that the new policy is related to businesses as it will add more transparency and will not impact how users communicate.